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02 / Why We're Different
Our founder started on the shop floor at 14, the beginning of a career built on understanding what it actually takes to move product, retain customers, and protect margin. His family has been in retail for over 100 years. He still runs live stores today.
At Dolphin, a veteran eCommerce operator at CMO level owns your strategy, runs your program, and takes full accountability for performance. Not a junior team. Not an account manager. A partner who understands your business from the inside.
The result: strategy built on real commercial experience, delivered by the person who designed it.
Revenue Loss Calculator
Estimate the annual revenue you are leaving on the table due to site speed issues.
$113K
Current Est. Monthly Revenue
$50K
Revenue Left On The Table / Month
$601K
Annual Opportunity From Fixing Speed
Formula: Every 1 second of excess load time reduces conversions by 7% (Deloitte / Google research). Target load time: 2.5s.
03 / AI & Technology
Most agencies plug into off-the-shelf tools and call it innovation. We've built our own infrastructure, and we're constantly evolving it. Testing new models, new methods, staying ahead so our clients don't have to.
Not because it's trending. Because an agency running live stores can't afford to be behind the curve.
The result: your specialists already know what's happening on your account before the week begins, and they're acting on it before your competitors even see it.
> DOLPHIN OS / Weekly Intelligence Digest // Monday specialist brief > store: client.myshopify.com | period: Mar 24 to Mar 30, 2026 > revenue: actual $284,320 / forecast $261,000 / +$23,320 ↑ 8.9% > seo_gap: "fishing rods under $100" :: est. +$18K/mo > email_segment: lapsed 90 day buyers :: est. +$9,200 > roas: 4.2x :: action: scale SEM budget +15% >
04 / Our Team
Every channel is led by a senior specialist with 10+ years of deep eCommerce focus. You work directly with the practitioners running your campaigns. Strategy and execution from the same hands.
Senior Leadership
Full Team
Specialists across SEO, SEM, email, social, development and operations — one accountable lead per channel.
Bianca Freedman
eCommerce Consultant
Mark Johnson
Sr Paid Media Consultant
Pete Macumber
Technical Director
Daniel Picken
SEO Director
Jan Pandula
Email Lead
Jennifer McCarthy
Digital Content Manager
Jay Kumar
eCommerce Developer
Arnel Guizona
SEO Specialist
Valerie Telmiakova
Senior Content Writer
Francis Molo
SEM Executive
Sana Qasim
Growth Assistant
Shandie Abbu
Marketing Coordinator
Margaret Minero
eCommerce Consultant
Francine Molo
Paid Media Specialist
Cristine Balingit
Email Specialist
Amy Barratt-Boyes
Social Media Lead
Bianca Freedman
eCommerce Consultant
Mark Johnson
Sr Paid Media Consultant
Pete Macumber
Technical Director
Daniel Picken
SEO Director
Jan Pandula
Email Lead
Jennifer McCarthy
Digital Content Manager
Jay Kumar
eCommerce Developer
Arnel Guizona
SEO Specialist
Valerie Telmiakova
Senior Content Writer
Francis Molo
SEM Executive
Sana Qasim
Growth Assistant
Shandie Abbu
Marketing Coordinator
Margaret Minero
eCommerce Consultant
Francine Molo
Paid Media Specialist
Cristine Balingit
Email Specialist
Amy Barratt-Boyes
Social Media Lead
05 / Proof
Results from retailers who treat growth as a commercial system — not a channel experiment.
06 / Our Model
Most agencies push a channel. We diagnose the problem first, then build the solution around what your business actually needs.
01
Agnostic Discovery. No Assumptions.
We come in without an agenda. Before we recommend anything, we get access to your channels, your data, and your numbers — and we diagnose where the biggest commercial opportunity actually sits. Some brands need SEO. Some need a technical fix. Some need all of it. We find out first.
02
Focused On Your Biggest Win First.
We don't spread thin across every channel from day one. We focus on the highest-impact solution identified in discovery and execute it to a standard that moves the needle. Deep specialists, no generalists.
03
Grow The Remit. Earn The Partnership.
As results compound, we expand our scope — across more channels, more brands in your portfolio, and more markets. Growth is performance-based and merit-earned, not assumed.
04
Into New Markets. Globally.
When the foundation is proven, we take it further. Multi-market expansion, international growth strategy, and the infrastructure to support it — built on what we know already works for your brand.
07 / What we do
Five core capabilities, surrounded by nine specialist offerings — one team, one roof, one accountable senior specialist per channel. Hover a wedge or orbit mark to explore.
Capabilities
Hover a wedge
Amazon
Blended Search Marketing
Paid Social
Fractional CMO
Multi-Channel Digital Marketing
Global Expansion
Fractional COO
SEM
08 / Categories
Eight distinct verticals. Deep category experience across fashion, outdoor, health, auto, specialty retail and more.
09 / Case Studies
Verified results from live retail programs.
16X
ROAS
42%
Increase in Paid Transactions
66%
Increase in Organic Revenue
300%
Revenue Growth (Single Day)
8.5x
ROAS on the Day
25-Year
Sales Record
34%
Increase in Revenue
24%
Increase in Organic Search Traffic
14%
Increase in Conversion Rate
8.2x
ROAS
40%
Increase in Online Sales
232%
Increase in Paid Revenue MoM
700%
Increase in Email Revenue
73%
Increase in Unique Clicks YoY
108%
Increase in SMS Campaign Revenue YoY
I would highly recommend Dolphin Digital for any brands looking to grow. Proven results and the benefits of their blended strategy methodology across our multiple DTC brands has been impressive — with very high accountability.
A fantastic partner for our CRM refresh. They strengthened our Klaviyo email ecosystem from flow strategy through to design and execution — retention, trust, re-engagement, win-back, replenishment and anniversary.
Working with the team on our ESP migration to Klaviyo was seamless. They were always transparent with information, reporting, updates and needs — like an extension of our team.
From start to finish, their team has been nothing short of outstanding. They took the time to really understand our business and crafted a marketing strategy that exceeded our expectations.
These guys know what they are doing. From the get go we have found them to be very thorough and understanding of our limited digital marketing knowledge.
The experienced team went above and beyond to assist with the SEO piece of the migration and I would highly recommend them.
Great service provider, very knowledgable and responsive.
If you’re looking to invest in your eCommerce digital marketing, you won’t regret bringing Dolphin Digital on board. The entire team are veterans in their field.
11 / Dashboard
DOLPHIN VIEW · Live
dolphin-view.app / dashboard / performance
LiveOverall Sessions
203.2K
▲ 6.2%
Overall Revenue
$69.17K
▲ 81.1%
Avg. Purchase Revenue
$446.25
▲ 29.7%
Conversion Rate
0.1%
▲ 42.2%
Sessions vs revenue
12 / Partnerships
Platform partnerships held by a minority of agencies worldwide — earned on performance, not paperwork.
01Tier 1 partnership
Master Elite
Held by fewer than 50 agencies worldwide. Lifecycle programs built for retail LTV.
Channels · Platform · Growth
02Tier 1 partnership
Partner
Highest partner badge for spend, growth and certification across Shopping and Search.
Channels · Platform · Growth
03Tier 1 partnership
Select Partner
Select-tier partnership for enterprise storefronts, migrations and Plus builds.
Channels · Platform · Growth
Also partnered with
13 / Meet Leo
Built From The Inside →
Leo’s family has been in retail for over 100 years. He started on the shop floor at 14, not as a summer job, but as the beginning of a career built on understanding what it actually takes to move product, retain customers, and protect margin.
That operator lens still shapes Dolphin: every recommendation is stress-tested against real inventory, real margin, and real customer behaviour — not agency theory.
20+
Years operating in eCommerce
$350M+
In media steered for 200+ brands
Live
Still runs his own stores today
Limited · 4 clients / month
Let's find where the revenue is hiding.
A complimentary $4,500 senior-specialist eCommerce audit. We diagnose exactly where your growth is leaking, and the precise plays to plug it. Delivered in 5 working days.
Traffic Gap
Every keyword and channel you're losing to competitors, quantified in dollars.
Paid Media Efficiency
ROAS leak audit across Google, Meta & marketplaces, showing where the spend isn't pulling weight.
Conversion Teardown
Funnel + UX review of your storefront, the friction points costing you sales today.
Lifecycle & CRM
Email/SMS flow audit + Klaviyo-grade benchmarks against best-in-class brands.
14 / Get In Touch
Tell us about your store, your goals, and where growth feels stuck. A specialist will respond within one business day.
Phone
+44 20 8087 2932
Address
Blackwell House, Guildhall Yard, London EC2V 5AE, United Kingdom
